TERMS

1. SCOPE

These terms govern all sales made through loey.store. Placing an order constitutes full acceptance of these terms.

Seller: LOËY — Baïa Ali. Registered as Ali Larbi Baïa, sole trader — SIRET 802 208 926 00039
Contact: info@loey.store

2. PRODUCTS

Each piece is handmade. Variations in texture, patina and finish are inherent to the process and are not defects.

Materials are stated on each product page. Sterling silver pieces are 925.

Product availability is indicated on each product page. Stock may change during the day. If an ordered item cannot be supplied, we will inform you as soon as possible.

3. PRICES

Prices are in euros.

VAT not applicable, article 293 B of the French General Tax Code.

Shipping costs are added at checkout and shown before payment is confirmed.

4. ORDERS

Orders can be placed 24/7 through the website.

An order is confirmed once payment has been accepted. A confirmation email is sent to the address provided.

To modify or cancel an order, contact info@loey.store with your order number as soon as possible. Changes are only possible before dispatch.

5. PAYMENT

Payment is made through Shopify Payments or PayPal. Both are secured.

Ownership of the goods transfers to the buyer once payment has been received in full.

6. SHIPPING

Pieces are dispatched within 2 to 10 working days.

All orders are sent by Colissimo (La Poste) with tracking and insurance. A tracking number is sent by email on dispatch.

Destination	Cost	Delivery time after dispatch
France	Free	24 to 48 hours
Zone A — EU, Switzerland	€15	3 to 5 working days
United Kingdom	€19	3 to 5 working days
Zone B — Non-EU Eastern Europe, Norway, North Africa	€24	5 to 10 working days
Zone C — Rest of the world	€35	10 to 15 working days

Shipping is free worldwide on orders over €300.

Delivery times run from dispatch, not from the order date, and are indicative. Delays caused by the carrier or by customs are outside our control.

7. CUSTOMS AND IMPORT CHARGES

For deliveries outside the European Union, customs duties, import taxes and handling fees may be charged by the destination country. These are payable by the buyer and are not included in the price or the shipping cost.

This applies in particular to the United States, where all imported parcels are now subject to duty regardless of value.

If a parcel is refused or returned because import charges were not paid, the shipping cost will not be refunded.

8. RIGHT OF WITHDRAWAL

You have 14 days from receipt of your order to withdraw, without giving a reason.

To exercise this right, email info@loey.store stating your intention to withdraw, along with your name, email address and the item(s) ordered.

Items must be returned unworn, undamaged, in their original packaging. Return shipping is at the buyer's expense and must be sent with tracking. Keep your proof of postage — without it, no refund can be issued if the parcel is lost.

Refunds are issued within 14 days of receiving the returned item, to the original payment method. The refund covers the price of the item and the standard shipping cost paid on the original order.

Items that show signs of wear or damage caused by the buyer, making them unfit for resale, will not be refunded and will be returned at our expense.

9. EXCHANGES

Exchanges are accepted within 14 days of receipt, for another size or another model.

Return shipping is at the buyer's expense. Items must be unworn and in their original packaging.

If the exchanged item is more expensive, the difference is payable before dispatch. If it is less expensive, the difference is refunded within 5 working days of receiving the returned item.

10. WARRANTY

All products are covered by the French statutory warranty of conformity (articles L.217-4 and following of the Consumer Code) and the warranty against hidden defects (articles 1641 and following of the Civil Code).

These warranties do not cover damage resulting from misuse, accident or normal wear.

11. GOVERNING LAW

These terms are governed by French law. If any provision becomes void, the remaining provisions stay in force.

In the event of a dispute, the parties agree to seek an amicable settlement before taking legal action. French courts have sole jurisdiction.